About LADWP Cares
At LADWP, we understand that life happens—and we’re here to support you. Whether you’ve fallen behind or just need a little help staying on track, LADWP has valuable programs and resources tailored to your needs. From bill discounts and set monthly payments to payment arrangements and state utility assistance, we’re committed to helping you find the right solution—because we truly care about the well-being of our customers.
Immigration and Enforcement & Customer Privacy
LADWP is committed to protecting your privacy and supporting all Angelenos during challenging times. We never share customer information with immigration enforcement agencies and offer flexible bill payment options to help those facing financial hardship.
Learn how LADWP can help and how we protect your privacy
Get Bill Assistance
Payment Arrangements
No down payment. No interest. No fees. Extended time to pay your balance: up to 48 months for income-qualified customers and up to 24 months for all other customers.
Level Pay
Monthly billing is here! Level Pay is a new, convenient monthly bill payment option that helps you budget for your LADWP bill and pay off past due amounts.
Up to $1,500 for Power Bills
Up to $1,500 tax free for income-qualified households to pay their electricity bills through the Low Income Home Energy Assistance Program (LIHEAP).
Other Cares Programs
EZ-SAVE Program
The EZ-SAVE Program helps income-qualified customers kickstart their utility bill savings and qualifies them for even more savings through other city and state programs.
Senior Citizen/Disability Lifeline Rate
The Lifeline Rate Program is a City of LA Office of Finance program that offers senior and disabled citizens an exemption on their electric and other utility bills.
Physician Certified Allowance Discount
A discount on electric bills are available to customers who provide verification by a state-licensed physician that a full-time member of the household has a qualified medical condition.
Life-Support Equipment Discount
LADWP offers a discount to households who use an eligible life-support device such as motorized wheelchairs, respirators, dialysis machines, and other life-support equipment.
CA State Utility Bill Assistance
LADWP received millions in state funds to support 417,729 LADWP customers. The funds were applied as automatic credits to eligible customer bills.
Additional Resources
Need Help with These Options?
Call today to speak with a Customer Service Representative to see what options are best for your situation.
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1-800-DIAL DWP (1-800-342-5397)
Or get in-person help at your local Customer Service Center.