For customers who have fallen behind on their bills

Mother carrying child, with foreheads pressed against each other smiling.

About LADWP Cares

Whether you’re past due or need help staying current on your payments, we can help you find the resources you need from a bill discount to set monthly payments, extended payment arrangements and state utility bill assistance, plus more!

Get Bill Assistance

Up to $15,000 for Water Bills

Up to $15,000 tax free available for income-qualified households to pay overdue water and sewer utility bills through the Low Income Household Water Assistance Program (LIHWAP).

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Up to $3,000 for Power BIlls

Up to $3,000 tax free for income-qualified households to pay their electricity bills through the Low Income Home Energy Assistance Program (LIHEAP).

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Other Cares Programs

Extended Payment Arrangements

No down payment. No interest. No fees. Extended time to pay your balance: up to 48 months for discount customers and up to 36 months for all other customers.

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Automatic State Relief

LADWP is set to receive millions in state funds to support approximately 450,000 LADWP customers. The funds are applied as automatic credits to eligible customer bills.

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Additional Resources

Campaign Toolkit

Download social media images and flyers to help spread the word!

Need Help with These Options?

Call today to speak with a Customer Service Representative to see what options are best for your situation.