Existing LADWP customers can request to turn off their service.

Turn Off Service

For LADWP customers who are turning off an existing electrical and/or water service.

Contact Customer service

  • Commercial Resource Center 1-800-499-8840

    Monday-Friday: 7 a.m. to 6 p.m. (closed holidays)

  • Customer Contact Center 1-800-DIAL-DWP

    Monday-Friday: 7a.m. to 7 p.m. , Saturday 7 a.m. to 2 p.m., Sunday and holidays: Closed, Available 24/7 for emergency and outage calls

  • Hearing/Speech Impaired (TDD) 1-800-HEAR-DWP

    Monday-Friday: 7a.m. to 7 p.m. , Saturday 7 a.m. to 2 p.m., Sunday and holidays: Closed, Available 24/7 for emergency and outage calls

  • Owens Valley Customers (760) 873-0251

    Monday-Friday: 7:30 a.m. to 4 p.m. (closed holidays) (760) 873-0450 After hours electric outage for Owens Valley customers only

  • Customer Service Mailing Address:

    LADWP
    P.O. Box 51111
    Los Angeles CA 90051-0100
  • Payment Mailing Address:

    LADWP
    P.O. Box 30808
    Los Angeles CA 90030-0808