For customers who need to turn on electrical and/or water service within the LADWP service territory.

 

Start Service Checklist

  • Name/Identification of responsible party (Sole Proprietor)
  • If Corporation – California Corp ID # and Fed’l Tax ID #
  • If LLC – California L-File # and Fed’l Tax ID #
  • Daytime Phone number
  • Complete Address – including Suite/Apartment Floor etc…
  • Meter access information

Contact Customer Service

  • Commercial Resource Center 1-800-499-8840

    Monday-Friday: 7 a.m. to 6 p.m. (closed holidays)

  • Customer Contact Center 1-800-DIAL-DWP

    Monday-Friday: 7 a.m. to 7 p.m. Saturday: 7 a.m. to 2 p.m. Sunday and holidays: Closed Available 24/7 for emergency and outage calls

  • Hearing/Speech Impaired (TDD) 1-800-HEAR-DWP

    Monday-Friday: 7 a.m. to 7 p.m. Saturday: 7 a.m. to 2 p.m. Sunday and holidays: Closed Available 24/7 for emergency and outage calls

  • Owens Valley Customers (760) 873-0251

    Monday-Friday: 7:30 a.m. to 4 p.m. (closed holidays) (760) 873-0450 After hours electric outage for Owens Valley customers only

  • Customer Service Mailing Address:

    LADWP
    P.O. Box 51111
    Los Angeles CA 90051-0100
  • Payment Mailing Address:

    LADWP
    P.O. Box 30808
    Los Angeles CA 90030-0808