LADWP offers payment options to make paying your bill more convenient, especially delinquent customers who want to avoid inconvenient and costly shutoffs that include charges of $50 or more to re-establish service.
Would you like to help the environment and at the same time save money? Opt to enroll in Paperless Billing Service.
Log in to your LADWP online account to manually authorize one-time bill payments from your checking/savings account. Residential customers may also use a credit card (Visa or MasterCard) to pay their bills. Saving your payment source information for future payments is optional. This service is free of charge.
Log in to your LADWP online account to pre-authorize automatic debit from your checking/savings account. Residential customers may also use a credit card (Visa or MasterCard). The automatic debit for the amount due on your LADWP bill will take place ten (10) business days after your bill has been issued in each billing cycle. The benefits of automatic payment are:
•Bills are always paid on time
•Writing checks and buying stamps are avoided
•This service is free of charge!
(Click on the link below, log in, click on the "Automatic Payment" tab in the middle of the page, follow the instructions)
To pay by phone through the LADWP Payment Center, residential customers can call 1-877-MYPAYDWP (1-877-697-2939) to authorize an electronic one-time payment from your checking/savings account or credit card (Visa or MasterCard). Our toll-free number is available 24 hours a day, 7 days a week using a touch-tone phone.
Before you call, make sure to have your Account Number, Access Code (4-digits), and payment information (bank account number and bank routing number or credit card information) available to complete the transaction if you haven't already saved your payment source information online. This service is free of charge.
Pay in Person
All LADWP Customer Service Centers are closed to the public to prevent unnecessary person-to-person contact but you can drop off a payment with the bill stub in the drop box.
You can make an appointment to visit a Customer Service Center near you by calling 1-888-999-0477.
Please note: this telephone number is solely for the purpose of booking an appointment to visit one of our offices. Specific questions regarding your LADWP account can be answered by calling our Customer Contact Center at 800-342-5397.
Los Angeles Area
Monday - Friday
9:00 a.m. - 5:00 p.m.
(closed on holidays)
Monday - Friday
8:00 a.m. - 4:00 p.m.
(closed on holidays)
For your convenience, LADWP Customer Service Centers now accept Visa and MasterCard for in-person payments.
Effective August 18, 2023, credit card payments at LADWP Customer Service Centers will only be accepted for commercial and industrial customer accounts when: 1) The name on the credit card matches the LADWP account holder's name, and 2) The credit card includes the name of the individual making the payment.
If you are unable to pay your bill by the due date, contact the LADWP before the bill becomes delinquent. We will work with you to arrange a payment plan. All customers with past due balances are eligible to make a payment plan with the LADWP.
Pay Plan (including Payment Extension)
LADWP wants to make sure your service is never interrupted just because you are short on cash. Contact us before your bill becomes delinquent so we can reach an agreement on a payment plan.
To enroll in a Pay Plan, go to your Account Summary (requires log in) and click on "Pay Plan Options" near the bottom of the page.
Option #1 – 15% Initial Payment / 6 Months Pay Plan* •Up to 6 months to pay delinquent balance •15% of delinquent balance is required for first payment •First payment must be paid within seven (7) calendar days
Option #2 – 25% Initial Payment / 8 Months Pay Plan* •Up to 8 months to pay delinquent balance •25% of delinquent balance is required for first payment •First payment must be paid within seven (7) calendar days
Option #3 – Payment Extension** •Request a short, additional amount of time to pay the account balance in full •Extends the current balance due date to the next meter read date (2 days prior to the next bill issue date)
Option #4 – 10% Initial Payment / 12 Months Pay Plan* (for Residential Customers only) •Up to 12 months to pay delinquent balance •10% of delinquent balance is required for first payment •First payment must be paid within seven (7) calendar days •This option is only available for Low Income and Lifeline Rate customers.
•Not enrolled in Automatic Payment Service (cancel prior to creating Pay Plan) •Current Balance of more than zero (no negative balance) •No active Pay Plan or Payment Arrangement •No combination of residential and commercial service addresses on account
Pay Plan Policy
LADWP Pay Plan Policy for Options #1, #2, and #4
LADWP is always encouraging full payments from all its customers. LADWP offers our customers Pay Plan options to assist with spreading out their payment over several bills to make it easier to pay and to avoid any risk of service interruptions.
Please note the following:
•Once a customer enrolls in a Pay Plan, the initial payment must be received within seven (7) calendar days from the date the Pay Plan was created. •If the initial payment is not received within seven (7) calendar days from when the Pay Plan was created, or if any of the subsequent Pay Plan payments are not received by their corresponding due date, the Pay Plan will be considered "broken". •Any Pay Plan payment that is less than the exact scheduled amount due will break the Pay Plan. •If a customer breaks a Pay Plan, the full amount will be due immediately. •If past due balances are not paid, customers will risk interruption to their services. •A payment for an amount higher than the designated Pay Plan payment amounts, and/or submitting additional payments exceeding the amount due for any bills issued during the duration of an existing Pay Plan, will not cancel or decrease the amount of any remaining Pay Plan payments. •A Pay Plan will not take into account any new bills issued after the Pay Plan has been created. The customer will be responsible for making a separate payment for each new bill issued during the duration of a Pay Plan. •Only one Pay Plan can be active at a time per account. •Enrolling in Automatic Payment Service while having an active Pay Plan will result in a withdrawal of the full amount due (past and current) with your next bill amount.