Customers with multiple returned payments in a one-year period may be placed on “Cash Only” status. When an account is placed on “Cash Only” status, customers are sent a letter notifying them that as a result of multiple returned payments, all future payments must be made with cash, cashier’s check, or money order.
Customers with at least twelve (12) months since their previous returned payment may be removed from “Cash Only” status at the discretion of LADWP.
FAQs
You received the “Returned Payment Notice” due to a recent payment that was returned by your bank. As the letter indicates, placement of an account into CASH ONLY is a result of multiple returned payments.
Your account status was changed to CASH ONLY due to multiple returned payments within the last 12 months.
A payment returned by the bank as unpaid or not honored. Some common reasons are:
• Insufficient funds
• Stopped Payments
• Closed bank accounts
• Incorrect routing/account numbers
• Unauthorized debits
• Revoked authorizations
The majority of returned payments can be avoided by double-checking all the transaction details before submitting the payment. This includes verifying that the funds are available. Make sure the debit and/or credit card information is up to date, including the expiration date.
The CASH ONLY status may be removed at the discretion of LADWP once we receive successful payments for at least 12 months.
Removal from CASH ONLY status will be considered if proof of a bank error or fraud can be provided. Customers can contact LADWP for information regarding what documents must be submitted.
A change in status to CASH ONLY for one account may cause the status of your other accounts to be changed to CASH ONLY as well. If you are unsure which accounts are affected, please contact LADWP for the information.
You can make payments using cash, cashier’s check, or money order. Payments must be received via the United States Postal Service (USPS) or in-person at one of our Customer Service Centers (CSC). DO NOT send cash via USPS and DO NOT deposit cash in a Customer Service Center drop box. LADWP has the right to refuse cash payment via USPS or a CSC drop box. LADWP is not obligated to credit your account for any lost or stolen cash payment made via USPS or CSC drop box.
A Cashier’s check can be purchased at a local branch of your bank or credit union. Money orders can be purchased at a bank, credit union, the U.S. Post Office, or some supermarket and convenience store locations.