Billing & Customer Support Updates
We appreciate your patience as we continue recovery efforts and work to support our community. Here’s what you need to know:
Current status: Billing has resumed for 85% of impacted customers.
- If you have not received a bill:
- Residential accounts: We will not bill for more than 3 billing cycles (approximately 90 days).
- Commercial accounts: We will not bill for more than 6 billing cycles (approximately 180 days).
- Destroyed properties: No billing for usage on or after January 7, 2025. You can request account closure at any time.
Flushing Credit
- Customers outside ZIP code 90272 who were advised to flush pipes after the Do Not Drink notice was lifted will receive a $50 flushing credit on a future bill.
- Note: Customers whose water consumption billing was waived will not receive this credit.
Services Available
LADWP Customer Service Representatives are available to start or stop service and for any other account or billing inquiries by calling 1-800-DIAL-DWP, by visiting the Unified Utilities Recovery Operations Center or through the links below.
As your water and power utility, we are here to support you during this difficult time and understand that many of our customers may be experiencing additional financial burdens. Please know that we have financial assistance options available that may provide some relief. Call us at 1-800-DIAL-DWP (1-800-342-5397) for more information on available payment options.
If you are within the Palisades fire burn scar and do not have power, please call us at
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1-800-DIAL-DWP (1-800-342-5397)