A: LADWP stopped collections and disconnection efforts for nonpayment in March 2020, when the COVID-19 pandemic began. LADWP then updated the payment agreement program offerings to be more flexible considering customer needs and situations. The LADWP moratorium on disconnections for nonpayment expired on March 31, 2022. LADWP has worked with State and local agencies to aid eligible customers since the COVID-19 pandemic began. Now that the COVID-19 emergency declaration is over, disconnections for non-payment are resuming.
Note: LADWP will temporarily suspend customer utility shutoffs for nonpayment during the issuance of local National Weather Service extreme weather alerts (e.g., Heat Advisory, extreme cold/frost/freezing). For more information, read about the Board motion here.