The article is under Programs and Rebates

AC Optimization Program

The AC Optimization Program provides eligible residential and commercial LADWP customers services by certified, professional heating, ventilation, and air conditioning (HVAC) technicians from approved, licensed contractors to analyze cooling systems and provide basic maintenance and efficiency services.

Apply Now

 

This program is currently closed for redesign and restructuring, with a planned relaunch by Summer 2024. Permit inspections for system replacements that were approved and installed prior to September 15, 2023, must be completed and finalized by Wednesday, November 15, 2023, to qualify for a rebate through this program. Please contact your installing program contractor for additional details.

 

LADWP offers the AC Optimization program to residential and commercial customers to help them save on their cooling costs. Without proper maintenance, heating and cooling systems may not operate at optimal levels. These conditions can cause significant energy waste, especially during the hot summer months when cooling systems are used for longer periods.

The AC Optimization Program provides services by certified, professional heating, ventilation, and air conditioning (HVAC) technicians from approved, licensed contractors to analyze cooling systems and provide basic maintenance and efficiency services. These services are free for all eligible residential and commercial LADWP customers.

 

Program Services Offered at No Cost to Customers

  • Replacement or cleaning of standard air filters
  • Outdoor coil cleaning
  • System diagnostic test
  • Refrigerant charge adjustment (up to 2 lbs. of refrigerant will be provided, if applicable)
  • Installation of smart, Wi-Fi enabled thermostat (for compatible residential systems only, if customer does not already have a smart thermostat*)
    • Zoned systems only qualify for one thermostat
  • If the customer’s home is not Wi-Fi enabled, or would prefer not to have a smart thermostat installed, the following AC system or Heat Pump alternatives can be installed at no charge to the customer:
    • Western Cooling Control

*In addition to the AC Optimization Program, customers have the option of purchasing a qualifying thermostat and receiving a rebate through the LADWP Efficient Product Marketplace.

 

Rebates for System Improvements and Early Replacement

  • Early Replacement of eligible low-efficiency AC systems
    • $1,200 maximum rebate available
    • System must be replaced with a qualifying ENERGY STAR system
    • HVAC system must not have previously received an LADWP rebate
  • Replacement of central air conditioner and gas furnace with high efficiency all-electric heat pump
    • $3,000 maximum rebate available (depending on building type)
    • System must be replaced with a qualifying ENERGY STAR system
    • HVAC system must not have previously received an LADWP rebate
  • Electric Panel Upgrade
    • $1,000 maximum rebate available
    • Only available if electric service improvement is necessary to replace central air conditioner and gas furnace with high efficiency all-electric heat pump (determined by contractor)

 

Eligibility and Requirements

  • Must be a residential/commercial LADWP customer with an active electric account
    • Tenants in a single family home, condo, or townhouse must certify that they have owner’s permission to participate
    • Multi-Residential property tenants may not request program services directly, but instead should bring the program to the attention of their property manager. Property managers should contact the program Call Center at (833) 280-8100 for additional participation and property eligibility information
  • Central AC systems must be a minimum of 1 year in age, and in operating condition
    • Window, wall, portable, mini-split, and swamp cooler systems are not eligible
    • Refrigerant type restrictions may apply
  • Central AC systems, with a minimum size of 1 ton and a maximum size of 10 tons per unit
  • Heat Pumps are also eligible
  • AC system(s) must not have been optimized through an LADWP program within the last 2 years
  • To receive a thermostat, customer must have their system optimized, and cannot have an existing smart thermostat (available to residential customers only)
  • The outdoor ambient air temperature must be 55 degrees or higher for program services to be provided
  • Please see the AC Optimization Maintenance Program FAQs for additional information, requirements, and restrictions

 

Program Documents

 

Follow Up Communication

Participating customers will receive the following communications via US mail after receiving service:

  • Confirmation of services provided, and results of system diagnostic tests performed
  • Literature that explains how to properly maintain AC systems to achieve maximum operating efficiency
  • Postage paid customer satisfaction survey
  • Additional LADWP program information

 

Warranties

Service contractors will provide a one-time, no-charge service call if a customer’s smart thermostat or other unit controls are not working properly up to 6 months after the initial installation.

 

This program is subject to change or termination without notice.

 

Online

Customers can visit www.ladwpactuneup.com to request a list of participating contractors that service their area. Or call the AC Optimization's call center.

If you have specific questions regarding the program, please contact a program manager Monday through Friday, from 7:00 a.m. to 4:00 p.m.