For large residential, multi-family or small commercial services, contact an Electric Service Representative (ESR) at Find the Right Person. For Services over 400 amps single phase or any three phase service, contact a Service Planning Engineer. For more information, see the Guide to Electric Services.
Refer to the spot diagram left by the Electric Service Representative (ESR), it may have alternative locations indicated on the drawing. If there are no alternatives shown, contact the ESR for your job. In some cases, there may not be an alternative location.
Contact the Electric Service Representative (ESR) for your address to check feasibility. Plans must be sent to the ESR. There are usually fees required if the LADWP must install underground conduit in public property. A contractor would be responsible for installing conduit on private property. The plans should include a site plan, load schedule, and a one-line drawing. Allow six (6) to eight (8) weeks for a Service Planning Engineer to determine exact installation costs.
This value is the available short circuit current in amps from the LADWP serving transformer in the event of a ground fault at the service equipment. For single family residential services, mobile homes, or duplexes, this value is guaranteed at 10,000 amps for 200 amp services and 22,000 amps for 320 amp services. For all other services, this value must be calculated by either an Electric Service Representative (ESR) for small services or a Service Planning Engineer for large services.
When the fault current has been calculated, the value will be displayed online when a customer enters a job address, Work Request number, or Project ID number in Service Planning’s online tracking system at Track Electrical Service Installation Status.
This will depend on the size and scope of the project. If no other LADWP work is needed but the meter installation, this will generally occur within 10 working days. Installation times will vary depending up the amount of service and distribution system work to be done by the LADWP crews.
If the meter is for a new service, a billing application is required to turn the service on. Call the Customer Contact Center at 1-800-DIAL-DWP (1-800-342-5397) to verify that a billing account has been established. In some cases, a safety related hold may be placed on the account. These holds must be resolved before the service can be turned on. To resolve a safety related hold on the account, contact an Electric Service Representative by going to Find the Right Person.
Billing and payment related holds must be resolved by contacting the Customer Contact Center at 1-800-DIAL-DWP (1-800-342-5397) or visiting one of our Customer Service Centers.
If a service is being upgraded and the existing LADWP service is adequate to handle the new electrical demand, there are generally no installation charges involved. For new or existing services which require conduit work in public property, transformer work, distribution line work, or street resurfacing, charges may be incurred. These jobs generally require a Service Planning Engineer to create a job and calculate possible charges. For a list of common charges associated with associated different projects, go to Charges and Fees.