Other Ways to Pay Your Bill
Customers may choose to pay their bill electronically or by telephone rather than by mail plus additional options.
Pay Online - One-Time Payment
Log in to your LADWP online account to manually authorize one-time bill payments from your checking/savings account. Residential customers may also use a credit card (Visa or MasterCard) to pay their bills. Saving your payment source information for future payments is optional. This service is free of charge.
Pay Online - Automatic Payment
Log in to your LADWP online account to pre-authorize automatic debit from your checking/savings account. Residential customers may also use a credit card (Visa or MasterCard). The automatic debit for the amount due on your LADWP bill will take place ten (10) business days after your bill has been issued in each billing cycle. The benefits of automatic payment are:
•Bills are always paid on time
•Writing checks and buying stamps are avoided
•This service is free of charge!
Sign up for Paperless Billing to receive a one-time $10 credit and Automatic Payment to get an additional one-time $15 credit when you sign up for the first time!
(Click on the link below, log in, click on the "Automatic Payment" tab in the middle of the page, follow the instructions)
Pay by Phone
To pay by phone through the LADWP Payment Center, residential customers can call 1-877-MYPAYDWP (1-877-697-2939) to authorize an electronic one-time payment from your checking/savings account or credit card (Visa or MasterCard). Our toll-free number is available 24 hours a day, 7 days a week using a touch-tone phone.
Before you call, make sure to have your Account Number, Access Code (4-digits), and payment information (bank account number and bank routing number or credit card information) available to complete the transaction if you haven't already saved your payment source information online. This service is free of charge.
Pay in Person
Los Angeles Area
Monday - Friday
9:00 a.m. - 5:00 p.m.
(closed on holidays)
Owens Valley
Monday - Friday
8:00 a.m. - 4:00 p.m.
(closed on holidays)
You can make an appointment to visit a Customer Service Center near you by calling 1-888-999-0477.
Please note: this telephone number is solely for the purpose of booking an appointment to visit one of our offices. Specific questions regarding your LADWP account can be answered by calling our Customer Contact Center at 800-342-5397.
For your convenience, LADWP Customer Service Centers now accept Visa and MasterCard for in-person payments.
Effective August 18, 2023, credit card payments at LADWP Customer Service Centers will only be accepted for commercial and industrial customer accounts when: 1) The name on the credit card matches the LADWP account holder's name, and 2) The credit card includes the name of the individual making the payment.
Pay by Mail
When mailing your payment, please write your account number on the check and include the payment stub if possible. Payment mailing address:
LADWP
PO Box 30808
Los Angeles, CA 90030-0808
Having trouble paying your bill?
Financial Assistance
•LADWP offers discounted rates to low income and senior/disabled customers
•Payment Assistance Programs are also available to customers who qualify
See a complete list of all financial assistance options available to LADWP customers
Are you late on your bill?
If you are unable to pay your bill by the due date, contact LADWP before the bill becomes delinquent. We will work with you to arrange a payment agreement. Eligible customers with past due balances may qualify to make a payment agreement with LADWP.
Payment Agreements
LADWP wants to make sure your service is never interrupted just because you are short on cash. Contact us before your bill becomes delinquent. For more information, go to Payment Agreements to discover how we can help!
Want to lower your bill?
Level Pay
Monthly billing is here! Level Pay is a new, convenient monthly bill payment option that helps you budget for your LADWP bill and pay off past due amounts.
Billing/Account Issues FAQs
Cash Only
Customers with multiple returned payments in a one-year period may be placed on "Cash Only" status. When an account is placed on "Cash Only" status, customers are notified by letter that as a result of multiple returned payments, all future payments must be made with cash, cashier's check or money order.