What if my power goes out?
When the power goes out:
- It is especially important to stay calm in the event of a power outage.
- Always keep a flashlight and extra batteries nearby. Never use candles in a power outage or other emergency.
- Turn off and unplug any appliances or other electrical equipment. Unplug heat-producing items such as irons or portable heaters.
- Leave one light turned on so you will know when your power returns. It also helps prevent circuit overloading, which could delay restoration of service.
Report a Power Outage
To report a power outage, call our Customer Contact Center at 1-800-DIAL-DWP (1-800-342-5397). You can either:
1. Use our self-service options for expedited service (select your preferred language and then select "1"); or
2. Speak with a Customer Service Representative (available 24/7 to assist with this type of calls)