LADWP: Customer Service
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Customer Service
LADWP Offers You Choices
Choose to Save Time, Money, and the Environment


Self-Service Options
Quickly access your accounts online at www.ladwp.com/myaccount or by phone at 1-800-DIAL DWP. Options include check water allotments, request payment extensions, start or stop water and electric service, and dial-in for power outage information and estimated time of service restoration.


Online Bill Pay Service
Securely pay your utility bills via the LADWP website at www.ladwp.com/myaccount. After a quick one-time enrollment, the benefits include fast delivery of your payments, no need for checks and postage stamps, and first-time enrollees get a $5 credit.


Paperless Billing Service
Receive an email notification when your bill is available for online viewing. Help decrease the environmental impact from the production of bills while reducing your paper clutter. Informative newsletter inserts are also available for online viewing.
View enrollment information at www.ladwp.com/paperless


The Los Angeles Department of Water and Power has expanded its services to provide better access to blind or visually-impaired customers. Please click here for more information on Special Services for Disabled Blind and Visually-Impaired Customers.
Contact Customer Service
Our Call Center is open 24 hours a day, 365 days a year
Toll Free
1-800-DIAL-DWP
(1-800-342-5397)
TTY
1-800-HEAR-DWP
(1-800-432-7397)
Commercial Customers
(1-800-499-8840)
Owens Valley Residents
(760-873-0251)
7 a.m to 4 p.m
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